If you have any queries about the Scheme or your benefits from RWE Section, Innogy Section and Former E.ON Section please contact the Scheme Administrator, WTW:

01737 227 558
RWE Pensions Team, PO Box 545, Redhill, Surrey, RH1 1YX

Keeping in touch

Please remember to update your personal details if you are planning to move address. Your online pension portal, LIFETRACK, allows you to do this yourself. You can also let the Scheme Administrator, WTW, know if you move home.

It’s really important that we can continue to keep in touch with you so we can make sure your pension benefits are paid on time.

Do you need to contact Mercer Master Trust about your AVCs?

This is operated by Mercer and administered by Scottish Widows.

Mercer Master Trust

Phone: 0800 587 1912



Post: Scottish Widows Workplace Savings, PO Box 24173, 69 Morrison Street, EDINBURGH, EH3 1HP

Power Lottery

RWE and the Group Trustees support the Electrical Industries Charity by allowing members to participate in the lottery. The Power Lottery has a monthly prize structure similar to Power Draw. For further details please contact Desiree Edwards:

Phone: 0370 330 0218



Do you need support?

The Electrical Industries Charity operates a helpline which is available to all staff and retired employees and provides direct access to welfare support, financial assistance, and guidance on personal matters
For advice or to make an application:

Phone: 0800 652 1618


Know where to get help

These websites are a useful source of information about pensions and general financial matters. 

Government information, including workplace pensions and State benefits



Help for households